Privacy Policy

1. Introduction

Zaks Auto Registration ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our office or use our DMV registration services located at 6499 El Cajon Blvd Unit A, San Diego, CA 92115.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.

2. Information We Collect

We collect information that you provide directly to us when using our DMV registration services:

Personal Information

• Identification Information: Name, date of birth, driver's license number, state ID number, and social security number (when required by DMV)
• Contact Information: Address, phone number, and email address
• Vehicle Information: VIN (Vehicle Identification Number), license plate number, make, model, year, and mileage
• Financial Information: Payment information for DMV fees and service charges (credit card, debit card, check, or cash)
• Insurance Information: Proof of insurance documentation as required by California DMV
• Transaction Records: Records of services provided, fees paid, and DMV transactions processed

Information Collected Automatically

• Office Visit Records: Date and time of visits to our location
• Service Records: Types of services requested and completed

3. How We Use Your Information

We use the information we collect for the following purposes:

• DMV Services: To process vehicle registrations, title transfers, renewals, and other DMV-related transactions on your behalf
• Compliance: To comply with California DMV requirements and regulations
• Communication: To contact you regarding your service requests, appointments, or to provide updates on your transactions
• Payment Processing: To process payments for DMV fees and our service charges
• Record Keeping: To maintain accurate records as required by law and for business purposes
• Customer Service: To respond to your inquiries and provide customer support
• Business Operations: To improve our services and operational efficiency

4. How We Share Your Information

We may share your information in the following circumstances:

California Department of Motor Vehicles (DMV)

We share your information with the California DMV as necessary to process your registration, title, and other DMV-related transactions. This is required to provide the services you have requested.

Insurance Companies

We may verify insurance information with insurance companies through the DMV electronic insurance verification system.

Smog Check Stations

We may coordinate with smog check stations, including our partner Zaks Smog Check, to verify smog certifications required for registration.

Payment Processors

We use third-party payment processors to handle credit card and debit card transactions. These processors have their own privacy policies.

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure storage of physical documents containing personal information
• Restricted access to personal information to authorized employees only
• Secure disposal of documents containing personal information
• Regular staff training on privacy and data security practices

However, no method of transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Specifically:

• Transaction records are retained for a minimum of 7 years as required by California business recordkeeping laws
• DMV-related documents are retained according to California DMV regulations
• Payment records are retained according to IRS and California tax requirements

7. Your Privacy Rights

Under California law, you have certain rights regarding your personal information:

California Consumer Privacy Act (CCPA) Rights

• Right to Know: You have the right to request information about the personal information we have collected about you in the past 12 months
• Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions required by law or necessary for business operations
• Right to Opt-Out: You have the right to opt-out of the sale of your personal information (Note: We do not sell personal information)
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your privacy rights

How to Exercise Your Rights

To exercise any of these rights, please contact us:

• Phone: (619) 639-5707
• Email: zaksautoreg@gmail.com
• Mail: 6499 El Cajon Blvd Unit A, San Diego, CA 92115

We will verify your identity before processing your request and respond within 45 days.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. Third-Party Links

Our website may contain links to third-party websites, including:

• Zaks Smog Check (our partner smog station)
• California DMV website
• Payment processor websites
• Social media platforms

We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new privacy policy on our website and updating the "Last Updated" date.

Your continued use of our services after any changes indicates your acceptance of the updated privacy policy.

11. Do Not Track Signals

Some web browsers have a "Do Not Track" feature. Our website does not currently respond to Do Not Track signals as there is no industry standard for how to handle such signals.

12. Contact Us

If you have questions or concerns about this privacy policy or our privacy practices, please contact us:

13. California-Specific Disclosures

For California residents, we provide the following additional disclosures as required by the California Consumer Privacy Act (CCPA):

Categories of Personal Information Collected

• Identifiers (name, address, email, phone, driver's license number, SSN)
• Financial information (payment card information)
• Vehicle information (VIN, license plate, make, model)
• Insurance information
• Transaction history

Business Purposes for Collection

• Providing DMV registration services
• Processing transactions and payments
• Complying with legal and regulatory requirements
• Maintaining business records

Categories of Third Parties We Share With

• California Department of Motor Vehicles
• Payment processors
• Insurance verification systems
• Smog check stations (including Zaks Smog Check)

Sale of Personal Information

We do not sell your personal information. We have not sold personal information in the past 12 months and do not intend to sell personal information in the future.